Refund Policy

Service Overview

Market Sarathi provides daily pre-market analysis reports delivered via WhatsApp. Our service includes:

• Daily market reports delivered between 7:50-8:10 AM IST on trading days
• AI-powered analysis with human verification
• Pattern recognition and market insights
• Direct delivery to your WhatsApp number

Refund Eligibility

You May Be Eligible for a Refund If:

• Service Failure: We fail to deliver reports for 3 consecutive trading days due to technical issues on our end
• Wrong Information: You provided incorrect WhatsApp number and inform us within 24 hours of subscription
• Duplicate Payment: You accidentally made multiple payments for the same subscription
• Technical Issues: Our service experiences prolonged outages (more than 5 trading days in a month)
• Unauthorized Transaction: Payment was made without your authorization (subject to verification)

You Are NOT Eligible for a Refund If:

• You provided an incorrect WhatsApp number and did not inform us within 24 hours
• You cannot receive WhatsApp messages due to your device/network issues
• You are dissatisfied with market performance or trading outcomes
• You change your mind after using the service for more than 48 hours
• Your WhatsApp account is banned, blocked, or deactivated
• You violate our Terms of Service
• More than 7 days have passed since your subscription started

Refund Request Timeframes

How to Request a Refund

Step 1: Contact Us

Send an email to support@marketsarathi.com with the subject line "Refund Request - [Your WhatsApp Number]"

Step 2: Provide Required Information

• Your registered WhatsApp number
• Transaction ID or payment receipt
• Date of subscription
• Reason for refund request
• Supporting documentation (if applicable)

Step 3: Review Process

• We will acknowledge your request within 24 hours
• Our team will review your case within 3-5 business days
• We may contact you for additional information
• You will receive a decision via email

Refund Processing

Approved Refunds

• Processing Time: 5-10 business days after approval
• Refund Method: Original payment method (UPI, card, etc.)
• Bank Processing: Additional 2-5 business days depending on your bank

Refund Amounts

Special Circumstances

Market Holidays

No refunds are provided for market holidays or weekends as our service is designed to deliver reports only on trading days.

Force Majeure Events

Service disruptions due to natural disasters, government actions, or other force majeure events may not be eligible for refunds but may qualify for service extensions.

Account Violations

Users who violate our Terms of Service, share reports publicly, or misuse the service are not eligible for refunds.

Cancellation vs Refund

Service Cancellation

• You can stop receiving reports by contacting our support team
• Cancellation does not automatically entitle you to a refund
• Your subscription will continue until the paid period expires

Refund with Cancellation

• Refunds, when approved, will result in immediate service cancellation
• You will no longer receive reports once the refund is processed
• Re-subscription will be treated as a new purchase

Contact Information

For refund requests or questions about this policy, please contact us:

Dispute Resolution

If you are not satisfied with our refund decision:

• You may escalate the matter by emailing grievance@marketsarathi.com
• We will review escalated cases within 7 business days
• All decisions will be communicated in writing
• Legal disputes will be subject to the jurisdiction of courts in India

Policy Updates

Market Sarathi reserves the right to update this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We recommend reviewing this policy periodically. Continued use of our services after policy changes constitutes acceptance of the updated terms.

Last updated: 28 December 2024